Role: Infrastructure Manager

Reports to: Head of Technology / Director

Direct reports: Lead DevOps, Lead SRE (with dedicated teams)

Scope: Cloud & on-prem infrastructure, reliability, tooling, cost optimization

Collaboration: B2B

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Role Purpose

Own and scale the infrastructure supporting multiple SaaS products, including cloud environments and on-prem deployments. Ensure fast, reliable deployments (within weeks), high availability (~99.99%), and cost-efficient scaling without proportional cost growth.

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Requirements

• 10+ years in Infrastructure / DevOps / SRE, including 3+ years in leadership roles

• Strong experience with cloud platforms and on-prem infrastructure (server hardware, networking, virtualization – VMware, Hyper-V, and remote management at scale across distributed customer sites.)

• Proven experience in scaling B2B SaaS environments

• Solid understanding of SRE principles (SLOs, incident management, automation)

• Hands-on experience with: Infrastructure as Code (e.g., Terraform), Kubernetes / containerization, CI/CD pipelines

• Experience with FinOps and cost optimization

• Familiarity with compliance frameworks (e.g., SOC 2, ISO 27001)

• Experience managing managers (not just individual contributors)

• Experience in regulated environments is a plus

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Key Responsibilities

1. Infrastructure Strategy (Cloud & On-Prem)

• Define and execute the long-term infrastructure strategy

• Own architecture decisions (multi-region, multi-tenant, disaster recovery, data residency)

• Establish a unified infrastructure-as-code approach across cloud and on-prem

• Manage cloud vendors and optimize costs

• Define scalable standards and reference architectures for on-prem deployments

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2. Build — DevOps

• Oversee CI/CD pipelines, provisioning, infrastructure-as-code, and deployment tooling

• Enable product teams to deploy independently, safely, and frequently

• Drive self-service infrastructure (minimal reliance on tickets)

• Automate on-prem deployments via remote tooling

• Own release engineering and environments (including demo/sandbox setups)

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3. Run — SRE

• Own production reliability (SLOs, SLIs, uptime, monitoring, alerting, incident response)

• Define and manage on-call and operational models across regions

• Implement remote monitoring for on-prem environments

• Drive incident management in coordination with Lead Knowledge and Incident under Head of Operations (who owns the customer-facing incident process).

• Implement AI-powered anomaly detection and predictive incident management to reduce MTTR across both cloud and on-prem (coordinating with Manager AI and Data).

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4. Security & Compliance

• Own infrastructure-level security controls for cloud and on-premises: network security, encryption at rest and in transit, access management, vulnerability scanning, and patch management.

• Define secure baselines for on-prem environments

• Support compliance efforts (e.g., SOC 2, ISO 27001)

• Ensure audit readiness

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5. Cost Management

• Own infrastructure cost as a line item: cloud spend, on-premises hardware and licensing, tooling licenses, and operational overhead.

• Track and optimize cost per product, cost per customer, and cost per transaction — contributing to the company's RPE (revenue per employee) trajectory.

• Implement FinOps practices for cloud (tagging, showback/chargeback, reserved capacity planning, waste elimination) and total cost of ownership modelling for on-premises.

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6. Scaling & Capacity

• Forecast infrastructure capacity needs based on product roadmaps, customer pipelines, and data growth (especially for Data and AI products under Manager Product Portfolio 2).

• Plan infrastructure scaling without proportional headcount growth — leverage automation, self-service, and AI-powered operations.

• Define on-premises sizing guides and capacity planning tools so pre-sales and implementation teams can scope customer hardware requirements accurately.

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