As the business continues to grow, we are seeking a dynamic Analytics Support Consultant with expertise in SAP BW.

Power BI, Tableau, and other leading BI tools are an advantage.

This role focuses on providing L1 & L2 support, ensuring the reliability, security, and performance of analytics and business intelligence platforms.

Candidates with at least two years of experience in SAP BW, SAPBW/4HANA, SAP Analytics Cloud (SAC), who are interested in working in a diverse analytics environment are encouraged to apply.

A structured onboarding and training program will provide the technical and analytical knowledge needed to succeed in a fast-paced and evolving analytics landscape.

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Key Responsibilities

• Handle customer requests and incidents related to SAP BWservices and analytics tools.
• Triage and dispatch tickets to the appropriate teams whilecollaborating with second- and third-level support teams when required.
• Resolve support tickets for assigned services, escalate whennecessary, and ensure timely resolution.
• Data corrections in BI reports
• Identifying discrepancies between systems (e.g., differencesbetween data in Sales systems and BI; issues in the Customer Profitabilityarea)
• Monitoring process chains in SAP BW
• Verifying automated processes
• Maintaining system stability
• Analyzing authorization errors
• The role also includes an occasional testing component:testing for new applications and regression testing for existing applications(Tool used: Jira)
• Document and track solutions, contributing to knowledge basesand process documentation to support continuous improvement.
• Perform daily monitoring of SAP BW systems and front-endapplications to ensure smooth operation and early detection of issues.
• Support or take over development tasks within SAP implementation projects when required.

Requirements

• Experience with second-level support topics in SAP BW andanalytics environments, preferably involving SAP BW / BW4HANA, SAPAnalytics Cloud (SAC), SAP HANA, SAP Data Services
• Knowledge in areas such as data modeling, reporting, ETLprocesses, and query design is valued.
• User management knowledge (authorization concepts andadministration)
• Query design experience
• Ability to perform root-cause analysis for efficient issueresolution.
• Very good social skills, well organized and ready to facechallenges
• Collaborative & Independent Work: Ability to work bothcollaboratively in a team and independently in a fast-paced environment,managing multiple tasks while maintaining high-quality work.
• Strong service mindset, with excellent communication skillsfor technical and non-technical audiences.
• Fluent spoken and written English required.

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Nice to have

•  Technical background in SAP BW customizing
• Experience with a ticketing tool is a plus.
• Basic ABAP know-how would be a plus.

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Benefits

• Meal vouchers: 45 RON per worked day
• Private health insurance: Signal Iduna
• Annual bonus based on KPIs and performance evaluation
• Support for professional certifications

Only eligible candidates will be contacted within 2 weeks. All info will be treated asstrictly confidential.

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